Refund policy

ALL SALES ARE FINAL DURING COVID-19 UNTIL FURTHER NOTICE!
THERE ARE NO EXCEPTIONS TO THIS REVISED POLICY.
THE LISTED BELOW POLICY WILL APPLY AGAIN-POST THE PANDEMIC.

PLEASE READ ALL POLICIES THOROUGHLY, so that you make an informed purchase.Thank your for your interest in shopping with us. We appreciate your business! 

RETURNS:

  • All orders placed under promotion or with the use of discount codes is FINAL SALE. THERE ARE NO EXCEPTIONS.

  • We do not honor refunds. You may exchange an eligible order for STORE CREDIT ONLY.

    All returns are processed for a store credit of the purchase price of the item/s exclusive of original shipping charges. All shipping fees are excluded from merchandise credit should the customer choose to return an item.

    RETURN SHIPPING is the Responsibility of the customer. 

Return INSTRUCTIONS

  • Must email support@groupiepajamas.com for return approval.

  • Please include your order number in the initial email.

  • Merchandise must be returned within 10 days of receipt.

  • Merchandise must be unworn.

  • All Sale/Clearance/Promotional Items are FINAL SALE.

Store Credit:

  • Store Credit can only be used at www.groupiepajamas.com.

  • Store Credit is Non-Transferrable.

  • Store Credit will be processed within 24-48 hours of receipt of the item.

  • Maintain tracking of your return parcel. 

  • Store credit is issued after your returned is scanned "DELIVERED"

  • Maintaining track of status is the responsibility of the customer.

  • Store Credit does not expire.

  • Store Credit is accessible via your customer account. If you did not create a customer account you may access your store credit by using the same email at checkout as on your original order.

DAMAGES:

  • In the unfortunate circumstance that you receive a damaged item. You must send an inquiry within 3 days of receipt of the item so that we can resolve the issue immediately.
  • You have 7 days from the initial inquiry to provide all supporting evidence for a refund to be honored.